Returns & Refunds

We want you to enjoy every order from Yonder. If something isn't quite right, here's everything you need to know about returns, refunds and damaged deliveries.
Quick Summary
Changed your mind?

Return unopened items within 14 days of purchase in their original packaging.
Received a faulty or damaged item?

Contact us within 30 days of delivery and we'll help put things right.
Damaged delivery?

You can refuse a visibly damaged delivery and contact us to arrange a replacement or refund.
Need help?

Email us and our team will be happy to assist.

 Email Yonder
Returning an Order
Can I return my order?

Yes. Unopened items can be returned within 14 days of purchase, provided they are returned in their original packaging.
How do I start a return?

Contact us at contact@brewyonder.co.uk and we'll guide you through the return process.
Will I receive a full refund?

Refunds are processed once the returned goods have been received and inspected.
Will delivery charges be refunded?

Original shipping costs are non-refundable unless the return relates to faulty or damaged goods. Return postage costs may also be deducted from the refund where applicable.
Faulty or Damaged Items
What if my order arrives damaged or faulty?

Please contact us within 30 days of receiving your order and we'll work with you to resolve the issue.
What information should I provide?

To help us investigate quickly, please include:

  • Your order number
  • A description of the issue
  • Photographs of any damage where possible
What happens next?

We'll review the issue and advise on the most appropriate solution, which may include a replacement, refund or other suitable resolution.
Damaged Deliveries
What should I do if my parcel arrives damaged?

If the parcel appears visibly damaged upon delivery, you may refuse the shipment
What happens if I refuse the delivery?

Once the parcel has been returned to us, we'll arrange either a replacement order or a full refund.
Can I still contact you if I've accepted the delivery?

Yes. If you discover damage after opening your order, please contact us as soon as possible with details and photographs.
Delivery Issues
What if I entered the wrong delivery address?

Please ensure all delivery details are correct when placing your order. We cannot be responsible for failed deliveries caused by incorrect information supplied at checkout.
What happens if delivery cannot be completed?

If a delivery fails due to incorrect details, we'll contact you to request updated information.
What if I don't respond?

If we do not receive a response within 3 working days, the order will be returned to us.
Will I receive a refund?

Returned orders will be refunded minus any delivery charges incurred during the failed delivery attempt.